Vehicle Sales and Returns
Last updated November 3, 2026
This page summarises your rights when you buy a vehicle from Honda JHB. It is a guide; the Consumer Protection Act 68 of 2008 (CPA) and your signed sale agreement are what apply.
New vehicles
Every new Honda comes with the manufacturer warranty and service plan stated for that model on its page and in its specification sheet. Warranty claims are handled by our service department under Honda South Africa's warranty terms, which are given to you at delivery.
Used vehicles
We describe each used vehicle honestly, including its mileage, service history and any known defects, and we encourage you to inspect and test drive it. Under the CPA, goods must be of good quality and in good working order having regard to their age, mileage and use. A used vehicle cannot be sold to a consumer "voetstoots" in a way that removes these rights, but defects that are disclosed to you in writing before the sale are not covered.
If something is wrong
If a vehicle develops a defect within six months of delivery that is not due to normal wear and tear, misuse or a defect disclosed to you, you may choose to have it repaired, replaced or refunded, as the CPA provides. Please contact us straight away and do not have the vehicle repaired elsewhere first, as this can affect your rights and any warranty.
Cooling-off
If you agree to buy as a direct result of direct marketing (for example a call or visit you did not initiate), you may cancel in writing within five business days of the agreement or delivery, whichever is later. This does not apply to a purchase you initiated at the showroom or through this website.
Deposits, pre-orders and reservations
If you pay a deposit to secure a vehicle or a pre-order allocation, the terms for refunding it, including what happens if your finance is not approved, are set out in writing on your order before you pay. Please ask us to explain them if anything is unclear.
Trade-ins
A trade-in figure given online or by phone is an estimate until we have inspected the vehicle and checked its history and any finance owing. You must be the owner or have the owner's permission, and disclose known defects and accident history.
Complaints
Speak to our sales or service manager first: 011 661 4300, salesmanager@hondajhb.co.za. If we cannot resolve it, you may contact Honda South Africa customer care on , the Motor Industry Ombudsman of South Africa (miosa.co.za) or the National Consumer Commission.